Returns & Refunds

We want you to love your lamp. If something is not right, here is how returns and refunds work.

Handmade & custom items

Because our lamps are handmade to order — and custom pieces are made specifically for you — they are not eligible for return simply due to a change of mind. Small handmade variations are not considered defects.

Faulty or damaged items

If your lamp arrives faulty or damaged, please contact us within 48 hours of delivery with photos and your order number. We will arrange a repair, replacement or refund at no cost to you.

Refunds

Approved refunds are issued to your original payment method (or by bank transfer where applicable) within a few working days of approval. Shipping, where charged, is non-refundable unless the return is due to our error.

How to start a return

Message us on our contact page or email hello@lamplistic.pk with your order number and a short description (and photos, if the item is faulty). We will guide you through the next steps.

Warranty & care

We stand behind our craftsmanship. Follow the included care and charging guidance to keep your lamp glowing for years.